Frequently asked questions.

Add pieces to your cart and proceed to checkout. You can check out as a guest or create an account to track orders, save addresses, and keep a wishlist.

We accept major credit and debit cards at checkout. Additional methods may be available at launch — the checkout will always show the complete list for your region.

We begin preparing orders quickly, so modifications are time-sensitive. Write to our team as soon as possible and we will do our best to accommodate.

We ship across India, with selected international destinations available at checkout. Shipping options and timing are calculated once you enter your address.

Ready-to-ship pieces are dispatched within a few business days. Made-to-order or altered pieces take longer — the product page will always indicate if extra lead time is required.

Express options may be available at checkout depending on your address and the pieces in your cart. If you have a specific deadline, write to us and we will advise honestly.

Unworn pieces with tags intact can be returned within the window stated on the product page. Made-to-order, altered, and final-sale pieces are not eligible for return.

If a size is not right, we will help you exchange it subject to availability. Message our team before returning — we will guide you through the process personally.

Refunds are issued to the original payment method once the returned piece is received and inspected. The exact timing depends on your bank.

Every product page includes a detailed size guide with body and garment measurements. If you are between sizes, we usually recommend sizing for the larger measurement — or you can message us for a personal recommendation.

For certain pieces, yes. Availability, pricing, and turnaround are shown on the product page where alterations are offered.

Custom sizing is available on select styles. Look for the custom-size option on the product page, or write to us about a specific piece.

Care instructions are printed inside each garment and listed on the product page. For silks, handlooms, and embellished pieces, dry cleaning is almost always the safest choice.

Our fabrics are chosen for longevity, but natural dyes and delicate fibres benefit from gentle care — avoid direct sunlight for long periods and store folded in a cool, dry place.

Virtual Try-On lets you upload a photo of yourself and preview eligible pieces on you before ordering. It is a quick way to see how a silhouette or colour feels.

Your photo is handled privately and deleted after the preview, in line with our privacy policy. We never use customer photos for marketing without explicit permission.

Try-On is enabled on eligible pieces only. Highly structured or heavily embellished garments may not render accurately, so we leave them out rather than show a misleading preview.

The quickest way is through our contact page. You can also find our direct email and messaging channels listed there.

Yes — styling guidance is part of the Sakthi service, not a paid add-on. Message us about an occasion or a specific piece and we will help.